Frequently Asked Questions
Everything you need to know about shopping with Vanness Pen Shop.
How quickly do you ship orders from the Little Rock shop?
We pride ourselves on efficiency. Most in-stock orders placed before 2:00 PM CST are processed and shipped the same business day from our Little Rock, Arkansas location.
Do you offer international shipping for pens and inks?
Yes, we ship our curated selection of writing instruments and inks worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for fountain pens?
We accept returns on unused and uninked pens within 30 days of purchase. Please note that once a fountain pen has been inked, it is no longer eligible for a standard return unless there is a manufacturing defect.
Can I request a nib check before my pen is shipped?
Absolutely. If you would like us to perform a dip-test or visual inspection of your nib to ensure smooth writing performance, simply leave a note in the 'Special Instructions' box during checkout.
Are the ink samples you sell genuine?
Yes, all of our 4ml ink samples are hand-poured directly from authentic, full-sized bottles to ensure you can test the true color and flow before committing to a full bottle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.